Chatwoot

What is Chatwoot?

Chatwoot is an open-source customer support platform that enables businesses to manage customer conversations across multiple channels including live chat, email, WhatsApp, Instagram, and Facebook. The platform offers both self-hosted and cloud-based deployment options, allowing organizations to choose infrastructure that fits their needs and privacy requirements. The platform includes an AI-powered assistant that helps support agents respond to customer inquiries more efficiently. Chatwoot consolidates incoming messages from various communication channels into a single interface, streamlining workflow for support teams of any size. Chatwoot is designed for businesses seeking an alternative to proprietary customer support solutions like Intercom, Zendesk, and Freshdesk. It appeals particularly to organizations that prioritize data privacy, prefer open-source software, or want control over their infrastructure. The self-hosted option allows companies to maintain customer data on their own servers rather than relying on third-party hosting. As an open-source product, Chatwoot is free to use, with costs limited to infrastructure if self-hosting or optional paid cloud hosting. The platform is suitable for small teams through mid-sized enterprises looking to manage customer communications efficiently while maintaining control over their deployment model and data handling.