Question 1

What is The Web Ratings?

Accepted Answer

The Web Ratings is a review platform built for web apps and SaaS products. It collects verified reviews from your logged-in users through an in-app widget, then publishes them on an independent public page that search engines and AI assistants treat as a credible signal.

Question 2

How do I add the review widget to my app?

Accepted Answer

Add a single script tag to your app: . There is no SDK, no build step, and no dependencies — it works like adding an analytics snippet. Once installed, a review prompt appears for your logged-in users at the right moment.

Question 3

How long does setup take?

Accepted Answer

Most teams are live in a couple of minutes. Claim your app, drop in the one-line script, and the widget starts collecting reviews from your logged-in users right away.

Question 4

Do I need to be a developer to use The Web Ratings?

Accepted Answer

You only need to paste one script tag into your app once (or have a developer do it). Everything after that — managing reviews, replying, and viewing ratings — happens in the dashboard with no code required.

Question 5

What kind of products is The Web Ratings built for?

Accepted Answer

It is designed for web apps and SaaS products where users log in. Because reviews are collected inside your app from authenticated users, it works best for products with real, returning users rather than static marketing sites.

Question 6

How are reviews collected?

Accepted Answer

Your logged-in users see a review prompt inside your app. They leave a star rating and a written review without ever leaving your product, so the feedback comes from people in the middle of actually using it.

Question 7

How do you stop fake reviews?

Accepted Answer

Every review must be submitted through the in-app widget and verified by an email one-time password (OTP). There are no drive-by reviews and no anonymous submissions — only people who actually use your product can review it.

Question 8

Who can leave a review for my app?

Accepted Answer

Only your logged-in users, from inside your app. Reviews cannot be submitted from a public form or by anyone who has not used your product.

Question 9

Can I reply to reviews?

Accepted Answer

Yes. Replying to reviews publicly is included on the Pro plan, so you can respond to feedback right from your dashboard.

Question 10

What if a review is fraudulent or breaks the rules?

Accepted Answer

Reviews come from your verified users, so their wording stays authentic. If a review looks fraudulent or violates the guidelines, email support@thewebratings.com and the team will review it.

Question 11

Where do my reviews appear?

Accepted Answer

Every verified review is published on your public review page on thewebratings.com, and it stays in sync automatically as new reviews come in.

Question 12

How do I get star ratings to show up in Google search results?

Accepted Answer

Your public review page includes JSON-LD structured data — the same schema format Google uses to render star ratings in search results. Google picks it up automatically; there is nothing to submit manually.

Question 13

Can AI assistants like ChatGPT and Claude cite my app's reviews?

Accepted Answer

Yes. Your review page is publicly indexed with structured data, which LLMs use as a source when they evaluate or recommend tools — so verified reviews on The Web Ratings can be referenced directly.

Question 14

What is structured data and why does it matter?

Accepted Answer

Structured data (JSON-LD) is machine-readable markup that describes your ratings and reviews. It is what lets search engines show star ratings and lets AI assistants quote your reviews accurately.

Question 15

Do the SEO benefits work on the free plan?

Accepted Answer

Yes. The public review page, JSON-LD structured data, and star ratings in Google are all included on the free plan.

Question 16

Can I show my reviews on my own website?

Accepted Answer

Yes, with the embeddable review widget on the Pro plan. It displays your TWR reviews on your landing page, docs, or anywhere else, and stays in sync automatically.

Question 17

Is The Web Ratings free?

Accepted Answer

Yes. The free plan covers one web app with unlimited reviews, a public review page, JSON-LD structured data, star ratings in Google, and email notifications.

Question 18

What's included in the Pro plan?

Accepted Answer

Pro is $19/month and covers up to 10 apps. On top of everything in Free, it adds custom widget styling, removal of TWR branding, replying to reviews, and the embeddable review widget.

Question 19

Is there a limit on the number of reviews?

Accepted Answer

No. Every plan includes unlimited reviews across all of your apps.

Question 20

How does the free trial work?

Accepted Answer

The Pro plan comes with a 14-day free trial with full access to every Pro feature. No credit card is required to start.

Question 21

What counts as a "web app"?

Accepted Answer

Each unique domain or subdomain where you install the TWR widget counts as one app. Staging and localhost environments don't count.

Question 22

Can I switch plans later?

Accepted Answer

Yes. You can upgrade or downgrade at any time. Changes take effect immediately and the difference is prorated.

Question 23

What payment methods do you accept?

Accepted Answer

All major credit cards and debit cards, plus UPI for customers in India, processed securely through Dodo Payments.

Question 24

Are there any per-review fees?

Accepted Answer

No. Pricing is a flat plan fee — there are no per-review or usage-based charges.

Question 25

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your account. Your plan stays active until the end of the current billing period.

Question 26

Can I get a refund?

Accepted Answer

Refund requests are handled according to our Refund Policy. Email support@thewebratings.com and the team will help you out.

Question 27

How do I sign in?

Accepted Answer

The Web Ratings uses passwordless login. Enter your email and we send you a one-time code — there is no password to remember or reset.

Question 28

I didn't receive my login code. What should I do?

Accepted Answer

Check your spam folder and confirm the email address is correct, then request a new code. If it still doesn't arrive, contact support@thewebratings.com.

Question 29

How do I manage my apps and reviews?

Accepted Answer

Everything lives in your dashboard: add and verify apps, view ratings, read and reply to reviews, grab your widget code, and update your settings.

Question 30

How do I get help if I'm stuck?

Accepted Answer

Browse this FAQ, search the docs, or email support@thewebratings.com — the support team will get back to you.

Question 31

How is The Web Ratings different from Trustpilot or G2?

Accepted Answer

Trustpilot and G2 collect reviews from anyone on the internet — most reviewers have never used the product. The Web Ratings collects reviews only from verified, logged-in users inside your actual app, and publishes them on an independent third-party page, which is why search engines and AI assistants treat them as credible.

Question 32

How is this different from testimonial tools like Famewall or Senja?

Accepted Answer

Testimonial tools let you curate and display hand-picked quotes on your own website — that's marketing material. The Web Ratings publishes every verified review on an independent page you don't control. That independence is what makes the reviews trustworthy to Google, AI assistants, and prospective users.

Frequently asked questions

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