Libredesk

What is Libredesk?

Libredesk is an open-source, self-hosted customer support platform designed to streamline helpdesk operations. Built as a single binary application, it offers straightforward deployment without complex infrastructure requirements. The platform provides essential support desk features including multi-shared inbox management, allowing teams to organize and handle customer inquiries across multiple channels from a centralized location. It includes automation capabilities to reduce manual workload, CSAT surveys for measuring customer satisfaction, and granular permission controls for managing team access levels. Being open-source, Libredesk allows organizations to self-host the solution, maintaining full control over their support data and infrastructure. The platform is suitable for businesses and teams of any size seeking a lightweight alternative to commercial helpdesk software. Users can access a live demo on the project website to evaluate the interface and features before deployment. The project is maintained on GitHub, where the community can contribute improvements and report issues.